Refund and Returns Policy
C2S Express Co., Ltd. is committed to producing high-quality printing services and treating all customers fairly, in accordance with international standards.
01. When You Can File a “Product Claim”
The company is happy to take responsibility for replacing the item or issuing a refund if the error is due to our manufacturing process:
Off-spec printing
The size is not as ordered, the wrong type of material is used, or the special technique is clearly in the wrong place.
Production losses
Work stained with ink, discolored, unevenly cut, or with peeling glue.
Damaged in transit
Product is wet or wrinkled due to shipping (unboxing video required as proof).
02 Limitations on Warranty
- Color error: CMYK colors may differ from the display (RGB) by approximately 10-15% according to international standards.
- Errors in client files: such as spelling mistakes, incorrect phone numbers, or low-quality original files.
- Trim Tolerance: Blade movement of +/- 1 to 2 mm is considered an acceptable standard in the printing industry.
03 Claim Timeline and Procedures
- Report within 7 days: Customers must report any problems immediately after receiving the product.
- Submit proof: Send photos or videos via LINE to @c2sprinting
- Stay tuned: We will notify you of the evaluation results within 24 hours.
- Return Policy: If approved, we will immediately proceed with manufacturing a new product for you.
04 Cancellation and Refund Policy
Because C2S products are made-to-order, the company has the following cancellation and refund policy:
- Please notify us of the cancellation “before” confirming the artwork.
- The factory has not yet started any production processes.
- The factory was unable to produce the goods according to the agreed-upon specifications.
- Cancellation request will be sent "after" the order has been successfully confirmed.
- The work has entered the production process or is finished printing.
- The delay was caused by the shipping company (not the factory's fault).
Need to file a product claim or have a question?
We are ready to assist and resolve your issues as quickly as possible. Please contact our team.
Contact Customer Service (LINE) →
